Through this partnership, CliniSys will deliver a “powered by hc1” pathology CRM and live analytics solution to its current and prospective clients, offering an innovative platform that enables labs to deliver the highest level of service to their clients.
With more than 500 client contracts covering 2,000 labs and a 99 percent client retention rate, CliniSys continually innovates and responds to market demands. CliniSys selected hc1.com to meet their clients’ need for a pathology-specific CRM solution. The hc1(r) Healthcare Relationship Cloud(r) is a secure, Software-as-a-Service (SaaS) platform that has been adopted across more than 850 sites around the globe, taking in more than 2.5 billion clinical transactions that are combined with business data to construct comprehensive provider and patient profiles that drive action and accountability.
“Similar to the United States, a shift to patient-centric health delivery models and the associated demand for increased service levels are fuelling a revolution in the Pathology service business in the UK and Europe. Pathology laboratories are consolidating, competing for new customers, and performing more complex and esoteric testing,” said Brad Bostic, Chairman and CEO ofhc1.com. “As a result, the market is demanding increased service levels and a greater focus on technology innovation to support a more personalised healthcare experience.”
The Pathology Relationship Management solution will seamlessly couple hc1’s award winning healthcare CRM, collaboration centre, and real-time analytics with the CliniSys WinPath LIMS to create relationship profiles based on ordering activity, service delivery and other metrics. These profiles enable the lab to deliver five-star service levels, improve operational efficiency, and drive personalised engagement with ordering providers.
Key benefits of the Pathology Relationship Management solution include:
Healthcare workflows to focus on service centre excellence, such as managing clinician groups within the UK healthcare model.
Real-time alerts and notifications to provide information on issues relevant to operational effectiveness and service centre excellence.
Campaigns to help engage clinicians and Clinical Commissioning Groups (CCGs) and spur ordering activity as a means to grow business based on test ordering profiles.
Improved lab test utilisation to enhance clinical outcomes and patient care.
“Our partnership with hc1 will further enrich our already extensive product suite and we are delighted to have the opportunity to offer our customers an innovative approach to customer relationship management,” said Fiona Pearson, CEO of CliniSys. “We believe that this out of the box, cloud-based solution that is purpose-built for supporting the pathology service can help our customers provide real differentiation with added value to the services they are offering to their requesting clinicians.”