Customer education: Helping our customers get the most out of their solution

“Customers don’t know what they don’t know” – day to day usage is one thing but learning about additional or newly developed functionality to speed up workflow and provide other benefits is essential.

2 October 2020

Customer service in a crisis

Beginning a new job during a global pandemic isn’t the ideal situation, but it was the one facing Christian Reynolds, a Service Project Manager in the CliniSys Service Portfolio Team. “On my first day in the office, after a short induction, I was given a laptop, second screen and asked to head home because of lockdown restrictions.” While not quite the start he imagined, Christian had to hit the ground running as the real impact of COVID-19 became apparent. Here’s how he delivered exceptional customer service in a national crisis.

1 October 2020

Black Country Pathology Services delivers lab network ‘in adversity’

Black Country Pathology Services has pushed ahead with a major initiative to create a laboratory network to serve four trusts and delivered a successful go-live for its CliniSys laboratory information system despite the coronavirus emergency.

28 September 2020

Supporting critical laboratory systems: 5 tips for effective ICT triage

Effectively triaging ICT issues as soon as they arise is crucial for fixing them says Felice Di Rienzo, Services Director at CliniSys. The triage process involves critically analysing a pathology system to identify the component in the puzzle that’s failing. The quicker this can happen, the faster it can be resolved.

29 July 2020

CliniSys and Pathology after the Pandemic

Our chief executive, Richard Craven, reflects on some of the profound changes that the novel coronavirus has brought to CliniSys, to healthcare, and to pathology, and how they are likely to play out in a post-Covid future.

21 July 2020

Why LIMS is crucial to achieving ISO 15189 accreditation

Gaining ISO 15189 accreditation is just the start of the hard work, says Tony Oliver, Programme Manager and laboratory accreditation expert at CliniSys. The ongoing accreditation process is a challenge that involves everyone in the lab, with LIMS at its heart.

23 June 2020

CliniSys Digital Summer Conference 2020 21st July – 27th August

We are delighted to announce the launch of the inaugural CliniSys Digital Summer Conference 2020 and will be running a programme of webinars this summer over the months of July and August for all our customers. This event programme will comprise of a series of bite sized webinars that will be up to an hour […]

17 June 2020

CliniSys delivers vital laboratory link to NHS Nightingale Hospital Bristol

CliniSys has delivered a laboratory link for NHS Nightingale Hospital Bristol (Nightingale Bristol), so clinicians can request tests for patients and receive the results electronically.

13 May 2020

CliniSys delivers vital laboratory link to NHS Nightingale Hospital Bristol

CliniSys has delivered a laboratory link for NHS Nightingale Hospital Bristol (Nightingale Bristol), so clinicians can request tests for patients and receive the results electronically.

12 May 2020

What genomic laboratory hubs can learn from pathology networks; why is the first lesson ‘implement a single LIMS?’

What can the mobilising genomics laboratory hubs learn from the more advanced pathology networks? CliniSys marketing manager Matthew Fouracre put the question to programme manager Tony Oliver and genomics consultant Steve Abbs, who agreed the first lesson would be: implement a single laboratory information system to drive standardisation.

10 May 2020

Standardisation in clinical genomic testing

One of the major drivers for forming genomic laboratory hubs is to ensure quality at scale and equitable testing, by encouraging greater standardisation. However, CliniSys genomics consultant Steve Abbs argues that hubs in themselves will struggle to achieve this, and other drivers and facilitators are needed – not least a single LIMS.

10 May 2020

What’s Important in Selecting a CellPath LIMS

If you are about to embark on going out to tender to find a CellPath LIMS supplier, what are the criteria you should consider in choosing a vendor? Sam Grobler, CliniSys product manager, offers some key recommendations.

9 May 2020