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1 January 2021 Case Studies
This article is available in: English

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust is a merger between Royal Liverpool and Broadgreen University Hospitals NHS Trust and Aintree University Hospital NHS Foundation Trust.

With approximately 100,000 inpatients and day cases and 1 million outpatient appointments per annum and over 100 GP practices accessing ICE from their GP systems, this is one of the largest and busiest hospital Trusts in the North of England. 

The Trust serves a core population of around 630,000 across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

The deployment

ICE is used for electronically requesting tests and examinations for pathology, radiology, and other specialist department systems. ICE is used in all clinical areas within the Trust as well as several additional facilities and GP practices.

The Benefits

Increased productivity, improved clinical workflows, reduced human error,
increased patient safety and the support of national targets and compulsory reporting of data 

customer profile

1 million appointments p.a.

Over 100 GP practices

12,000 Staff

Population of 630,000 

ICE Project

The Trust first began using ICE order communications in 2005 and increased their adoption of the solution to include results for pathology, radiology, and other specialist department systems. ICE is used in all clinical areas within the Trust as well as several additional facilities and GP practices. ICE is integrated with a number of clinical systems in order to streamline the clinical workflow and make information readily available to caregivers in one central system. 

In addition to integration with the PAS, LIMS and RIS, ICE has been integrated with a number of other clinical systems in order to streamline the clinical workflow and make information readily available to care givers in one central system. 

ICE is used within all clinical areas within the Royal Liverpool and Broadgreen University Hospitals NHS Trust as well as Liverpool Women’s Hospital, Liverpool Community Health Services, Anti Coagulation Nurses, and Community Heart Failure Nurses. Access to ICE in these different care settings ensures continuity of care for the patient.  Benefits of ICE: 

  • Increased productivity 
  • Improved clinical workflows 
  • Reduced human error 
  • Increased patient safety  
  • Supports national targets and compulsory reporting of data 

Over 100 GP practices access ICE from their GP systems. This allows them to launch into ICE in patient context from their GP practice system in order to place orders and view results.

“ICE is a critical system within the Trust and Primary care. The Electronic Discharge project has been a huge success and we have deployed clinical forms to capture simple and difficult data sets with ease.” – Trevor Hine, Consultant Biochemist and Pathology IT Manager 

ICE is a critical system. The Electronic Discharge project has been a huge success and we have deployed clinical forms to capture simple and difficult data sets with ease

Trevor Hine, Consultant Biochemist and Pathology IT Manager