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Support and
information for our customers

We provide dedicated “multilingual” support services to help you make the most of your software. All support calls are tracked and managed in line with our service agreements, giving you access to high quality service that you can rely on.

Service Portal

Access our portal to log and manage incidents and queries relating to C-LAB, MIPS vianova Laboratory or PROMED-open / X-PROMED.

No account? Please request your access data by email from us.

  • Support enquiries by email for Germany and Switzerland: [email protected]
  • Telephone support enquiries for Germany: +49 (0)6123 7016 222
  • Telephone support enquiries for Switzerland: +41 (0)31 972 59 74


Log in to our Customer Extranet for:

  • Update inserts and manuals
  • News
  • Current offers
  • and more

GLIMS, DaVinci and CyberLab Support

For support and information about GLIMS, CyberLab and DaVinci, or to request an account:

  • Support enquiries for Germany and Switzerland by email: [email protected]
  • Phone support requests for Germany: +49 (0) 6123 7016 222
  • Phone support requests for Switzerland: +41 (0)31 972 59 74

MIPS really takes into account the wishes of the customers. They realize solutions in a relatively short term. That is quite unique.

Juul Boes, clinical biologist and Laboratory Director,
Lab AZ Turnhout & AZ Herentals, Belgium