Account Manager

Job Summary:

  • Management of UK and Ireland territory
  • Responsible for the development and achievement of sales in the existing client base
  • Focus on growing and developing existing client relationships and increasing customer satisfaction
  • Create and execute local account strategy and business plan
  • Acting as the key interface between the customer and all relevant divisions

Responsibilities:

  • Establish and maintain a call plan that enables the account management team to maintain a high level of account management through direct contact;
  • Performance of annual customer reviews in line with business support processes;
  • Production of periodical management reports against business plan;
  • Manage the development and approval of all commercial proposals with all internal customers to ensure all areas of the proposal meets the needs of the customer and is acceptable and deliverable by all internal stakeholders;
  • Negotiate proposals with customers under the guidance of the Client Services Manager;
  • Production of quotations in line with group ISO processes;
  • Production of order acceptance in line with group ISO processes;
  • Production or sales handover documentation and attend all relevant sales handover meetings in line with ISO processes;
  • Liaise with / assist the Client Services Manager, Bid Manager and Regional Business Managers where required;
  • Assist in demonstrations, exhibitions, user groups and visits by prospects to clients’ sites;
  • Provide technical expertise throughout the procurement sales process;
  • Assist in the Sales and Marketing of all CliniSys products and services;
  • Facilitate quality activities for the Business Support department;
  • Support the development of internal systems;
  • Maintain and update current business support processes;
  • Maintain product knowledge.
  • Progress personal development and encourage the development of other team members;
  • Travelling and overnight stays as appropriate both overseas and within the UK will be required and may increase in the future;
  • Contribute to the team spirit within the company and undertake any other task assigned by the Management Team.

Knowledge, Skills, Abilities:

  • Comprehensive understanding of healthcare IT with experience of  LIMS & Sunquest ICE a distinct advantage
  • Experience in software sales, account management, and customer relationship management;
  • Excellent time management, communication skills, decision making, human relations, presentation, and organisational skills are also essential.
  • Highly motivated and self-driven