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Project Manager

Function

As Project Manager you need to manage deployment of MIPS applications to private laboratories and hospitals in accordance with the contract and budgets to satisfy the customer and business requirements. Improve project efficiency and effectiveness through project management process and tool improvements. Assume project responsibility for both the technical and the administrative aspect. You are the single point of contact for the customer within the scope of the project.

You are part of the Customer Service Team in the Netherlands and report to the Customer Services Manager NL.

Responsibilities

  • Deliver projects on time, to budget, to customer satisfaction and to contractual obligations
  • Apply an agreed project methodology, in accordance with the CS-PR-1 procedure
  • Support sales in pre-sales and demonstration activities on request of the Customer Service Manager
  • Gather any information (completed tender, contract, risks identified ...) required to provide adequate project management
  • Realise a project plan containing the task breakdown and required resources for each individual task, both internal as for the customers' contribution
  • Have the planning validated by and plan interventions of application engineers with the Customer Service Manager
  • Identify and assess risks that might endanger proper project realisation
  • Manage and mitigate risks during project realisation
  • Follow-up of required developments and escalation to the direct report in case of deviation or unexpected delay that might impact the project
  • Assure the project status in MIA is up-to-date, all major events are logged, and important documents are filed as project record attachments
  • Assure progress of all project tasks in MIA is accurate and up-to-date and jobs are correctly and timely registered according to the HR-PR-5 procedure
  • Ensure that all field service reports are correctly filled out, signed by the customer and passed to the administration department in a timely fashion
  • Build and maintain a good customer relationship
  • Communicate with the customer on a regular base about status and progress of the project and possible questions or problems
  • Weekly project status reporting to the Customer Service Manager, including an up-to-date project audit report as generated by MIA
  • Immediate escalation of audit report alarms or any other severe issue
  • Presence at project board meetings and assure signature of all official documents
  • Assure signature of a go-live acceptance document for large projects
  • Ensure effective handover to the support team after completion of the project, providing any required information to allow them providing adequate support. This may include technical documentation when appropriate.
  • Helpdesk availability for second or third line support
  • Draw up a lessons learned report at the end of the project, copy it to the Customer Service Manager, and attach it to the MIA project record
  • Propose product and service improvements to the Customer Service Manager in order to improve delivery time and quality
  • Pass knowledge to colleagues and subordinates
  • Responsiveness to reasonable requests from your line manager and colleagues
  • Attend team meetins on request of the Customer Service Manager or Director
  • Contribute to the team spirit within the company and actively promote a customer-oriented approach

 Profile

  • Master Degree or equivalent
  • Preferable experience in health care industry
  • Experience in delivering software projects
  • Experience with implementing LIS or LIMS as a user or implementer in hospitals or private labs
  • Project methodology (PMBOK or Prince)

Specific knowledge

  • Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS)
  • Languages : fluent in Dutch and English

Competencies

  • Strong motivational skills - can deliver the tasks in difficult circumstances
  • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all levels within the organization
  • High level of commitment and ability to take action when necessary
  • Strong analytical skills

What we offer

As Project Manager you get a challenging job with an attractive compensation package. 

  • MIPS is a financial healthy and growing software company that is part of the CLINISYS-group
  • MIPS has a European leading position in the sector of software for medical laboratories
  • Personal development plan with amongst others Project Management Prince2 Certification

Convinced?

Are you interested in starting your career with us? Mail us your cv and motivation today at jobs@mips.be or call us on +32 9 2202321.