Friendly and Responsive Service
Working in partnership with all of our customers
Solutions and Services. For MIPS, the two go hand in hand: you
cannot have one without the other. Our highly skilled staff
support, assist and advise you, to ensure that your solution meets
your needs and offers you optimum performance for the long
term. We make sure that you are faced with no surprises: in
other words, that we deliver on all our promises to you.
We fully understand that the needs of each laboratory are
different and therefore each of our deployments is designed in
collaboration with you, the customer, to deliver tailored solutions
specific to your work flows and processes.
However the deployment is only the start of a long term
relationship. We are proud of our very high customer
retention levels and always strive to deliver a responsive,
accurate and friendly support service. Many of our
customers have been customers for many years and all have
benefitted from our continuous investment in the enhancement and
expansion of our product portfolio and in the development and
improvement of our support service.