Robust and Reliable Product
Product road maps ensure product portfolio remains aligned with the market needs
Each year we invest 20% of revenues in product development which
translates to over 100 people across the group dedicated to the
enhancement of our product portfolio, development of new laboratory
modules and resolution of any software issues.
Over our twenty-five years of working in
collaboration with our customers, we have followed an evolutionary
approach to product development, delivering low risk upgrade paths
and enabling customers to recognise high levels of return on their
initial investment.
Product development is both market driven and customer
driven:
- We hold regular user groups in all of our major territories
where users feed back on improvements to our product suite and
describe additional functionality required to help improve their
efficiency and effectiveness;
- New customers drive new functionality and new methods of
deployment and support;
- Our product managers attend regular conferences worldwide
gathering market intelligence and market feedback;
- Our deployment personnel suggest new ideas for the products
based on information gained from customers as they deploy new
systems and based on their own experiences in the
field.;
- Our support teams feed in improvements based on commonly
raised issues and suggestions made during customer support
calls.
All of our customers have full visibility of our product road
maps which detail what functionality will be made available in
which release and when that release will be
available.
New products, modules and major enhancements are developed in
collaboration with pilot customers and proven in beta test sites
before being put on general release. Customers have
easy access to new releases through our website and only require
MIPS support for major structural releases.